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Team & Pay

Set team pay rates and pay periods

Last updated November 2026 · v1.0

Chester works out what each team member is owed from the rates you set and the visits they finish. You pay them outside Chester, then record it, so everyone can see what's been paid.

The short version
  1. Set each team member's pay rates on their profile.
  2. Set a pay schedule at the bottom of Team Pay.
  3. Check what each person is owed, then record it with Mark as paid on the web.

On your phone

  1. Tap the More tab, then Team, and tap a team member.
  2. On the Pay Rate card, tap Edit pay rates.
  3. Tap + Add a rate, choose a Service and a Rate Type, enter the amount, and tap Save pay rates.
  4. To set your schedule, go back to Team, tap Team Pay, and scroll to Pay schedule.
    • Choose How often, fill in the dates, and tap Save Pay Schedule.
  5. Tap a team member on Team Pay to open their pay report.

On the web

  1. In the left sidebar, click Team, then click a team member.
  2. On the Pay Rates card, click + Add a rate, choose the Service and Type, enter the amount, and click Save pay rates.
  3. To set your schedule, open Team, click Team Pay, and scroll to Pay schedule.
    • Choose How often, fill in the dates, and click Save pay schedule.
  4. To record a payment, click Mark as paid on the team member's row, pick How did you pay?, and click Record payment.
  5. Click Detail on a row to open their pay report.

Ways to pay

  • Per service - a set amount for each visit. On a group walk, paid for each household.
  • Hourly - an amount for each hour of the visit.
  • % of booking - a share of what the client paid, before tax, after any discount or pack credit.
  • Per night - an amount for each night of a stay.
  • Add Extra per additional pet to pay more for bigger bookings. It isn't used on % of booking, which already grows with the price.
  • Set Effective from to a future date to schedule a raise.

Good to know

  • Rates are set per person. Use Same rate for several services, or Copy rates from another team member, to save time.
  • The most specific rate wins: one service, then a service type, then "All services (fallback)".
  • A visit with no matching rate isn't paid. It shows "No matching rate" and stays out of the total until you add a rate. An "All services" fallback covers everything else.
  • Pay schedule choices: every week, every 2 weeks, twice a month or once a month. It adds "This pay period" and "Last pay period" to the date choices. It never changes amounts.
  • Hourly minimum flags visits that work out to less than your number per hour. It never changes what anyone is paid.
  • Cancellation and no-show pay comes from your cancellation policy, not a rate. Set it under Team member paid in Set cancellation policies.
  • Done tasks are paid too, at the amount set on each task type. See Use care tasks and team tasks.
  • Mark as paid only records the payment. It doesn't send money. To fix a mistake, click Undo this payment on the web pay report.
  • The phone is view-only for payments. Record and undo payments on the web.
  • Exports: Export Excel on web Team Pay, Download Excel on a web pay report, and Export CSV on a phone pay report.
  • Who can do this. Anyone with Manage billing & invoices, on the Team plan. Only the owner can record their own pay. Anyone else needs someone with billing access to record it for them.

Related

Assign visits and track payUse care tasks and team tasksSet cancellation policies
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