An empty chair is the only thing you cannot sell twice.
Dog grooming software for independent professionals.
See how it worksThey forgot. That is usually all it is.
Which is why the reminder matters more than the fee. Twenty four hours before every appointment the client gets an email, without you scheduling it and without you remembering.
Drag to see what a cancellation costs
Drag the handle. A $100 full groom, on the fee structure most salons use.
Create your own cancellation policy and it attaches to the booking when they book, so you are never inventing a rule at the worst possible moment. You are pointing at one. More on cancellation policies.
Rocky
Full Groom · 90 minutes
Services: Bath, blow-dry, full haircut, nails, ears
“He was a gem today. The tartar is worth keeping an eye on, happy to chat about it next time.”
Next visit suggested in 6 weeks
The report card is what makes the next appointment
Five areas, graded on what you saw, worded from a real groomer’s form rather than invented by us.
It says what you observed and stops there. It never tells the owner to see a vet or brush more often, because that is your call, in your words, in your note. See everything a report card holds.
Every six weeks, without you rebuilding it
Suggest the next visit on the card and it goes out with the report, while the owner is still looking at the photographs.
For the ones who never miss, set the booking to repeat and stop repricing and retyping the same appointment eight times a year. More on booking and scheduling.
Repeat this booking
Next: Tuesday 14 October, 10:00
Then 25 November, 6 January