Say no in advance,so you don't have to say it later.
Set the rule once. Chester is the one who enforces it.
A real moment
The cancellation you did not have to argue about
A client cancels ninety minutes before a Thursday walk. You had already set the window at twelve hours and the fee at half the booking, back when nobody was cancelling and it was easy to think clearly. The fee invoice generates on its own. You did not have to decide in the moment whether to be the difficult one, and if you want to waive it, that is one tap.
Decided in advance, applied in the moment
Set the free-cancellation window and the fee per service type, and it applies without you weighing it up each time.
No-shows are counted too
A no-show gets its own status and its own fee, so the slot you held is not simply lost.
Generous is still one tap away
Every fee can be waived, and the cancellation details stay on the booking so you remember why.
Everything Cancellation Policies does
- Configurable cancellation policies per service type
- Free cancellation window: set how many hours before service
- Late cancellation fees: fixed amount or percentage of booking
- No-show status with fee invoicing support
- Generate late-cancellation and no-show fee invoices
- Easily waive cancellation fees
- Cancellation details saved on the booking
- Policy fallback logic: service-specific overrides with business-wide default
Built for dog groomers.
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