Booking & Scheduling
Set cancellation policies
A cancellation policy sets a free-cancel window and the fees for late cancellations and no-shows. Set one default for everything, and (on the web) fine-tune it per service.
The short version
- Open your cancellation policy in Settings.
- Set your free-cancel window, late fee, and no-show fee.
- Save. It applies to new bookings from then on.
On your phone
- On the Settings tab, tap Cancellation Policy, then Edit Policy.
- Set:
- Policy active - turn fees on or off.
- Free cancellation window - how far ahead a client can cancel free (2 to 72 hours).
- Late cancellation fee and No-show fee - the charges after the free window.
- Save.
Your phone edits the default policy. If you've set different rules for specific services, you'll see them listed here, but you change those on the web.
On the web
- In the left sidebar, open Settings, then Cancellation Policy.
- Set your default policy - free-cancel window (12, 24, 48 hours, or a custom number up to 240), late cancellation fee, no-show fee, and the Policy active toggle. A live preview shows the three windows.
- To set different rules for one service, pick it from the dropdown and click Add policy, then set that service's window and fees.
Good to know
- Changes only apply to new bookings. Each booking keeps the policy that was active when it was made, so editing your policy never changes existing bookings.
- Per-service rules are web-only. You can view them on your phone, but add or change them on the website.
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