Booking & Scheduling
Create a booking
Booking a visit takes about a minute: pick the client and their pets, choose the service, set a time, and confirm. Here's the flow on each device.
The short version
- Start a new booking from your schedule.
- Pick the client, their pets, and the service.
- Set the date and time, then confirm.
On your phone
- On your schedule, tap Add appointment.
- Choose Single Appointment.
- Fill in the booking:
- Client - search and pick the client. Their pets are selected for you; tap to deselect any.
- Service - choose from your catalog (each shows its length and price).
- Add-ons, pack, or handoff windows - optional, and only appear when they apply to the service.
- Date and time - pick a date, then tap an open time slot, or Use custom start time to set your own.
- Staff - if you have a team, choose who it's assigned to.
- Internal notes - anything the team should know, like a gate code or leash preference. Only your team sees these.
- Tap Confirm booking.
On the web
- On your schedule, click New Booking.
- Fill in the same details: Client, Pets, Service, an optional add-on or pack, who to Assign to, the Date, and a Start time (pick an open slot, or Use custom start time).
- Add Internal notes if useful.
- Click Create Booking.
Good to know
- Missing records don't block a booking. If a pet is missing a vaccination or document, Chester warns you but still lets you book.
- Booking outside your usual hours? On your phone, Chester asks you to confirm with Book anyway; on the web it just books.
- To set up a repeating visit instead of a one-off, see Set up recurring bookings.
Was this helpful?