For Pet Owners
Message your provider
You have one conversation with your pet care business. Everything you and they send is in one place.
The short version
- Open Messages.
- Type your message and send it.
On your phone
- Tap the Messages tab at the bottom.
- Type in the box at the bottom and tap send.
- To add a picture or clip, tap the + button.
- On an iPhone, then choose Take Photo or Photo & Video Library.
On the web
- Click Messages in the left menu.
- Type your message and press Enter.
- To add a picture or clip, click the attach button.
- Files up to 5 MB.
Who reads your message
- Usually, your reply goes to whoever wrote to you last. When that's a team member, "Messaging [their name] about your visit" shows above the box, with a link: "Message [business name] instead".
- About one visit? Open the visit and tap "Message [their name] about this visit".
- If your business shares messages with its team, the top of the screen says "Your next message goes to" with a conversation: "[owner] and team" or "Only [owner]". You can switch between them.
Good to know
- On your phone, when there are no messages yet, Chester suggests a first question you can tap to fill in. It never sends on its own.
- Your messages stay in one thread, even when different team members reply.
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