For Pet Owners

Getting started as a pet owner

Last updated September 2026 · v1.0

Chester accounts for pet owners are invite-only - your provider sends you a link to get started. From that link you pick a password, add your pet, and choose what you want to hear about. It takes a couple of minutes, and you can do it on your phone or the web.

The short version
  1. Open the invite email from your provider and tap the link.
  2. Fill in your name and pick a password - your email is already filled in for you.
  3. Add your pet, choose your notifications, and you land on your home screen.

On your phone

  1. Open the invite email and tap the link. It opens the Chester app to a welcome screen with your provider's name.
  2. Tap Get started →.
  3. On Step 1 of 4: Account, enter your First Name and Last Name. Your Email is already filled in and marked ✓ Verified - if it's wrong, contact your provider rather than changing it. Add a Phone if you like (it's optional).
  4. Choose a Password (at least 8 characters), repeat it in Confirm Password, then tap Create account →.
  5. Next comes the pet step - fill in your pet's details and tap Looks good →. (More on this in the pets article.)
  6. On the notifications step ("How do you want to stay in the loop?"), leave on what you want to hear about, then tap Continue →.
  7. You'll see a 🎉 all-set screen. Tap See my home screen → to open your Home tab.
  • Already have a Chester account? Tap Sign In on the first screen and sign in to accept the invite instead.

On the web

  1. Open the invite email and click the link. It opens a You're invited page with your provider's business name.
  2. Enter your First name and Last name. Your Email is pre-filled from the invite and can't be changed here; add a Phone if you like (optional).
  3. Choose a Password (8+ characters), repeat it in Confirm password, and click Continue →.
  4. On the Pet step, add your pet and continue. (See the pets article.)
  5. On the Alerts step ("Stay in the loop."), leave on the updates you want - Booking confirmations, Report cards, and Messages - and click Finish setup →.
  6. On the Done step, click See my home screen → to open your home.
  • The wizard shows your progress at the top: Info → Pet → Alerts → Done.
  • Already have an account? Click Sign in and sign in to accept the invite.

Good to know

  • Your account only starts from your provider's invite - there is no public sign-up. If you don't have a link, ask your provider to send one.
  • The email on your invite is the one you'll sign in with, and it can't be changed during setup. If it isn't right, ask your provider to re-send to the correct address.
  • Your notification choices are just a starting point - you can change them any time in Settings. On your phone, tap your photo at the top right of the Home screen, or open the More tab, to reach Settings.
  • Once you're in, your Home screen shows your next visit, your provider, and quick links to book, report cards, payments, and your pets.

Related

Add and manage your petsRequest and track a booking
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