For Pet Owners
Add and manage your pets
Your pet's profile is what your provider sees before every visit - the basics, their health, how they like to be handled, and their vaccinations. Add a pet in a minute, then fill in the rest whenever you have it. Everything you save travels with your pet to every booking and report card.
The short version
- Open My Pets and tap + Add Pet.
- Fill in the basics - name, species, breed, age, and a photo if you have one.
- Save, then open the pet to add health details, vaccinations, and more.
On your phone
- Tap the My Pets tab, then tap + Add Pet at the top right. From Home, you can also tap Add Pet in the My Pets row.
- Add a photo if you like (optional), then fill in Pet's Name, choose the Species (Dog, Cat, or Other), and pick a Breed. If you don't see it, choose Mixed Breed / Other and describe it.
- Add Age (years), Weight (lbs), Color, Sex, and whether they're Neutered / Spayed. You can also set Microchipped? and Crate Trained?.
- Tap Add Pet to save.
- To add more, open the pet from My Pets. Each card has an Edit at its top right - Basic Info, Veterinarian, Medical Notes, Medications, Feeding Routine, Temperament & Handling, Emergency Contact, and Access (home entry and who may collect your pet).
- To change the photo, tap the pet's picture at the top of their profile.
- Vaccinations: on the pet's profile, find the vaccination your provider lists and tap Upload (or Update to replace one). Chester reads the dates off the document for you to check before saving.
- To remove a pet, scroll to the bottom of their profile and tap Remove for that pet. Past bookings, invoices, and report cards keep their records.
On the web
- Go to My Pets from the menu (or use a pet chip or + Add pet on your Home), then click + Add Pet.
- Fill in the Identity section: Photo (optional, max 5 MB), Name, Species, Breed, Age (yrs), Weight (lbs), Color, Sex, and Neutered / Spayed.
- Add anything you know under Health & medical (Medical Notes, Vet Name, Clinic, Phone) and Temperament & handling, then click Add Pet.
- To fill in the rest, open My Pets, choose your pet, and open its edit page. Editing unlocks more: Microchipped and its number, Medications, Feeding Routine, Emergency Vet details, Off-Leash Permission, Crate Trained, Home Access Instructions, Emergency Contact, and Authorized Pickups. Click Save Changes.
- For shots, open the pet's edit page and click Vaccinations & Documents. On each vaccination, click Upload document, add the file, check the dates, and click Save.
- To remove a pet, open its edit page and use the remove option at the bottom.
Good to know
- On your phone, Pet's Name, Species, Breed, and Sex are required (they're marked *). On the web, only the Name is required - add the rest whenever it suits you.
- Weight is entered in pounds (lbs).
- The Grooming and Training profiles only appear if your provider offers those services.
- A vaccination your provider requires can show on your Home screen as a checklist item until you upload a valid, in-date record.
- Keeping the profile current helps your provider give the best care - what you save here is what they see before every visit.
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