Team & Pay
Your day as a team member
This is for staff and contractors. You run your visits in the Chester app on your phone.
The short version
- Open the Today tab, tap a visit, and tap Start.
- When you finish, end the visit and send the report card.
On your phone
- Open the Today tab to see today's visits.
- The Schedule tab shows the rest of the week.
- Tap a visit.
- The button names the service, for example Start Walk.
- Starting much earlier than the booked time asks you to confirm first.
- On a walk: log what happens as you go, then tap End Walk.
- The report card opens.
- On any other visit: the report card opens when you start.
- Fill it in as you go.
- Send the card.
- On a walk, tap Send Report Card.
- On other visits, one button ends the visit and sends it, for example End Groom & Send Report.
On the web
- You can see your visits under Schedule, but you can't start one on the web.
- If you did a visit without the app, open it and click Mark Complete, if your role allows it.
What the client gets
- If the client has a Chester account and hasn't turned off Booking confirmations notifications, a notification when you start.
- The report card when you send it, unless they've chosen not to receive report cards, or you've set them to private.
Good to know
- Running late? You can still start a visit up to 30 minutes after its booked end time.
- Your pay is under More, then My Pay on your phone, or My Pay in the left menu on the web.
- Need time off? See Manage time off and working hours.
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