For Pet Owners
Pay an invoice and add a tip
When your provider bills you, the invoice shows up in Chester so you can see exactly what you're paying for and settle it in a tap. You can also leave a tip if your provider accepts them, and keep a card on file to make next time quicker.
The short version
- Open Payments to see your invoices.
- Tap an invoice to review it, then tap Pay.
- Finish on the secure Stripe checkout page, and add a tip there if you'd like.
On your phone
- From the bottom bar, tap the More tab, then under History tap Payments.
- If you owe anything, an Outstanding Balance card sits at the top with a Pay Now button (it reads Pay All with a count when you have more than one unpaid invoice). Below that, Billing History lists every invoice with a status like Unpaid, Overdue, or Paid.
- Tap any invoice to open it. You'll see what it covers, a breakdown (subtotal, any tax, any service fee), and the total.
- To add a tip, use the Add a tip section - pick a percentage, tap Custom to enter your own amount, or No tip. This only appears when your provider accepts tips.
- Tap the Pay button at the bottom. Chester opens a secure Stripe checkout page to take your card. When it's done, you're returned to the app and the invoice updates to Paid.
- Prefer a copy for your records? Tap PDF to download the invoice.
To save or change a card on your phone: on the More tab, under Account, tap Payment method, then Add a Credit Card (or Change payment method). To remove it, tap Remove Card on File. Your card is entered on Stripe's secure page, not stored by Chester.
On the web
- In the left sidebar, click Payments.
- Your invoices are listed on the left. On the right you'll see Total Paid and Outstanding totals, and a Pay balance button when you have something due.
- Click an invoice to open its full document. Review the line items and breakdown, and if your provider accepts tips, use the Add a tip row to choose a percentage or a custom amount.
- Click the Pay button. Chester sends you to a secure Stripe checkout page to finish. Use Download PDF if you want a saved copy.
- To manage your card, click the Payment method panel on the right (it opens /my/payments, then Payment Method), where you can Change Payment Method or Remove Card on File.
Good to know
- Keeping a card on file is optional. It just makes paying quicker. You can add, change, or remove it anytime, and it takes effect right away.
- Your card is handled by Stripe - Chester never sees your full card number.
- Tips go 100% to your provider and are never subject to the Chester service fee.
- A service fee may be added at checkout, depending on your provider. Your total is always shown before you pay.
- If your provider isn't set up for online payments, you won't see a Pay button or a saved-card option. You can still open the invoice and download the PDF, and settle up with your provider directly.
- Only the primary account holder can manage the saved card. If you're a household contact you can still pay invoices - checkout takes your card securely at payment time.
- Partially paid invoices are settled with your provider directly rather than online, so reach out to them for the remaining balance.
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