Account & Settings
Keep your account secure
This works the same for business owners, team members and pet owners.
The short version
- Change your password in Settings, under Security.
- If you forget it, tap Forgot password on the sign-in screen.
On your phone
- Tap the More tab, then Settings, then Security.
- Type a new password (at least 8 characters), then type it again.
- Tap Update Password.
On the web
- Click Settings in the left menu, then Security.
- Enter your new password twice, at least 8 characters.
- Click Update Password.
- You stay signed in on this device.
Forgot your password
- On the sign-in screen, tap Forgot password?.
- Enter your email and tap Send Reset Link.
- Open the email and follow the link to set a new password.
Good to know
- Use a long password you don't use anywhere else. A password manager makes this easy.
- Your data. On the Security screen, Download my data exports your records as a file.
- Deleting your account. Delete account is on the same screen. You're signed out right away, and the account is deleted for good after 14 days; until then, a link in the email can restore it. For a business owner it deletes the business too.
- Sign out from the bottom of Settings on your phone.
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