Messaging & Notifications

Message your clients

Last updated September 2026 · v1.0

Chester has built-in messaging, so you and your clients can chat in one place - about a visit, a schedule change, or anything else. Messages are real-time, on your phone and the web.

The short version
  1. Open Messages.
  2. Start a new conversation or open an existing one.
  3. Type and send - your client gets it right away.

On your phone

  1. On the More tab, tap Messages.
  2. To start a new chat, tap the + button and pick a client. To continue one, tap the conversation.
  3. Type your message and send.

On the web

  1. In the left sidebar, open Messages.
  2. Click New Conversation and pick a client, or select an existing conversation on the left.
  3. Type your message (Enter to send).

Good to know

  • Your clients see one conversation with you, not a thread per topic - simple for them.
  • Who sees what: as the owner you see every conversation; staff and contractors see only their own.
  • Messaging is a permission - a contractor with messaging turned off reaches owners through you instead.

Related

Notifications: what gets sent, and when
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